Remote support
We connect to your computer when you need us.
Choose the right mode for your situation: a one-time RustDesk session to fix a specific issue, or the MeshCentral agent if you have a monthly maintenance plan with Alfastar.
One-time help
Remote connection for a specific incident
RustDesk is an open-source application that lets us view and control your screen during a session. This is the right choice for one-off help: call or message us on WhatsApp, agree on the session and the quote, and we connect to fix the problem.
What's included
- Diagnosis and resolution of the incident
- Secure connection through our server (rust.alfastar.es)
- Recordable session if you need it for documentation
- Session closes when done — no permanent access
Monthly Support
Permanent access for preventive maintenance
MeshCentral is for clients on a monthly maintenance plan. The agent is installed once on each device and lets the technician connect when it is time to review updates, backups, alerts or any incident, without you needing to be present. You decide which devices are included and access is logged.
What's included
- Authorised remote access to your devices, when needed
- Periodic review of updates, antivirus and backups
- Hardware and disk status alerts
- Dashboard with all your devices in one place
- Installation and uninstall managed by the technician
Contact
Start with a WhatsApp message.
Tell us what is happening, where the business is, and whether it is urgent. With that we can guide you without long forms or unnecessary steps.