Recurring remote support and a basic monthly review for freelancers and micro-businesses.
Services
Practical IT so your business works with fewer interruptions.
We help resolve incidents, protect data, tidy tools and automate simple tasks. No giant projects upfront: first we understand what you need and what is worth improving.
Local coverageCoordinated on-site support mainly between Dénia and Alicante
DéniaJávea / XàbiaMorairaTeuladaBenissaCalpeAlteaL'Alfàs del PiLa NucíaBenidormFinestratLa Vila Joiosa / VillajoyosaEl CampelloSant Joan d'AlacantAlicante
Monthly maintenance
Continuous support if your business depends on IT every day.
Beyond one-off incidents, you can take on monthly plans with a clear scope, prevention and priority subject to availability.
More follow-up, preventive review and an agreed quarterly on-site visit for small offices.
Service areas
Support when something breaks. Improvement when we know where it hurts.
Not every customer needs the same thing. Some need to fix an incident today. Others need to stop repeating the same problem every month.
Remote and local tech support
We solve incidents through authorised remote connection and, if the case requires it, coordinate an on-site visit. The goal is to provide clear support, document what was done and prevent the same problem from returning every week.
- Authorised remote connection
- On-site visit when it adds value
- Follow-up and documentation of work done
Computers, printers and daily issues
We review slow devices, unresponsive printers, scanners, peripherals, everyday software, updates and small faults that interrupt work. We prioritise simple solutions and explain what has changed.
- Slow PCs and laptops
- Printers, scanners and peripherals
- Everyday programs, updates and daily errors
Networks, Wi‑Fi mesh and IP cameras
We install and review wired networks, Wi‑Fi mesh, access points, IP cameras and coverage for homes, offices and commercial spaces, leaving the setup more orderly and documented.
- Wi‑Fi mesh and access points
- Wired network and coverage in premises
- IP cameras and basic documentation
Internet, routers and connectivity
We review routers, providers, coverage, stability and backup options so the connection does not become a weak point for the business. We help you choose a practical solution based on the area, budget, real usage and the importance of staying connected.
- Routers and connection stability
- Coverage, providers and backup options
- Practical solution according to area, use and budget
Backups and continuity
We design local, NAS, cloud or hybrid backups, with restore tests and clear recommendations. A backup that has never been tested is not a guarantee; it is only a hope.
- Backups on NAS, external disk or cloud
- Restore tests
- Basic plan for failure, theft or ransomware
Basic digital security
We review basic security points: passwords, two-factor authentication, shared access, cloud permissions, devices, email and phishing signals. The goal is not to complicate work, but to reduce everyday risks in small businesses.
- Passwords and two-factor authentication
- Permissions in email and cloud
- Habits against phishing and insecure access
Digital organisation
We review accounts, permissions, folders, email, domains, technical documentation and basic digital processes. The goal is that the business does not depend on one person’s memory and can work with more clarity, continuity and less improvisation.
- Accounts, permissions and folders well organised
- Technical documentation and basic processes
- Less dependence on one person’s memory
Tools and cost control
We help choose, configure and organise the tools your business already uses: Microsoft 365, Google Workspace, CRM, ERP, POS, invoicing, customer management, inventory and other solutions. When a simpler, open or more economical alternative exists, we review it carefully and only recommend it if it fits your way of working.
- CRM, ERP and POS for small businesses
- Invoicing, customers, inventory and orders
- Review of subscriptions and duplicate tools
Web pages and online solutions
We create clear, easy-to-maintain web pages for freelancers and small companies. We can help with domain, email, basic text, service pages, contact forms, WhatsApp and Google Maps so the business is easier to find and contact.
- Simple and easy-to-maintain website
- Domain, email, WhatsApp and Google Maps
- Contact forms and service pages
Light automation
We connect forms, email, spreadsheets, reminders and small databases to save time on administrative tasks. We start with simple, measurable processes instead of unnecessary large projects.
- Forms connected with spreadsheets
- Internal alerts and reminders
- Less copy-and-paste repetitive tasks
Practical AI for small businesses
We apply AI to concrete tasks: better replies to clients, document summaries, reusable templates, organising information and reducing repetitive office work. Always with human review and attention to data privacy.
- Templates and replies for customer service
- Summaries of documents and messages
- Organising information with human review
Digital training and guidance
We guide owners and small teams so they understand and use the tools already configured: email, cloud storage, calendars, backups, forms, AI and basic processes. No unnecessary jargon, just practical instructions for everyday work.
- Training after configuring tools
- Practical use of email, cloud, backups and AI
- Simple instructions for everyday work
Next step
If you see your problem in several areas, you do not need to pick a label.
Send us a short summary and we will help you separate urgent incident, prevention and improvements that can wait.
For whom
Small businesses that need someone technical, but not a full department.
- Freelancers who depend on one or two critical devices.
- Estate agencies, management offices, shops, clinics, offices and small teams.
- Businesses that use WhatsApp, email, cloud services and documents every day.
- Companies without an internal IT department that need someone they can trust.
How we work
Clarity first. Solution second.
Direct IT support, no call centre. First we check what is happening and whether it can be solved remotely. We coordinate a visit only when it adds value: devices, router, network, cameras or cabling.
Before large jobs or scope changes, we confirm options and budget. Afterwards we leave a clear summary of what was reviewed, what was changed and what is worth monitoring or improving.
Process
A simple method so we do not improvise every time.
Understand the problem
We start by WhatsApp, call or email. We ask for screenshots, symptoms and context before touching anything.
Resolve or stabilise
If it is an incident, we look for a quick and safe solution. If it is a recurring problem, we suggest prevention.
Organise and document
We make clear what changed, what is pending and what is worth checking later.
Improve little by little
When there is trust, we move from firefighting to automating, protecting data and simplifying tools.
Want to understand costs, visits or remote support before writing?Read frequently asked questions
FAQ
Common questions before asking for technical help.
Short answers to understand how we work before messaging us on WhatsApp or requesting a review.
Can we start with a one-off consultation?
Yes. You do not need a monthly plan to start. We can review an incident, a specific question or a small improvement and then decide together whether it makes sense to continue.
What is the first step?
Send a WhatsApp message with a brief explanation: what is happening, where your business is located, how many people or devices are affected and whether it is urgent. With that information we can guide you and propose a sensible next step.
Do you work remotely or on-site?
We first try to understand the case remotely, because it is usually faster and cheaper. If on-site attention is needed, we coordinate a visit or intervention mainly on the Costa Blanca, from Dénia to Alicante.
What kind of businesses are a good fit?
Freelancers, small offices, estate agencies, shops, clinics, accounting firms and teams that depend on computers, email, WhatsApp, cloud services and documents every day. The idea is to have technical support without building an in-house IT department.
How much does it cost?
It depends on the number of devices, users, urgency, visits and level of follow-up. Before acting, we try to make the scope clear: one-off intervention, monthly plan or a small phased project.
Do you help with Microsoft 365 or Google Workspace?
Yes. We can review email, users, permissions, storage, basic security and working habits. If you already use those tools, we usually start by organising them better before proposing major changes.
What does "digital organisation" mean in practice?
It means knowing where important documents are, who has access, which accounts are critical and how to recover information if something fails. It is not theory: it is small measures to work with less improvisation.
Do you review backups?
Yes. We review what data is important, where it is backed up and whether it could actually be restored. A backup that has never been tested can give a false sense of security.
Is practical AI useful for a small business?
It can be useful when applied to specific tasks: summarising information, preparing replies, organising data, creating templates or reducing repetitive work. We do not sell AI as magic; we look for simple uses that save time and keep human review.
What kind of automations do you do?
Light automations: forms that feed spreadsheets, alerts, templates, file organisation, repetitive replies or small flows between tools. We start with what repeats often and is annoying every week.
Do you also review networks, Wi‑Fi, cameras or connectivity?
Yes. We can help with wired networks, Wi‑Fi mesh, access points, IP cameras, routers, providers, coverage and connection stability issues. If the case requires on-site attention, it is coordinated clearly before travelling.
Can you help with a website or simple digital presence?
Yes, when the goal is practical: a clearer website, basic text, simple forms, domains, email or a better-organised digital presence. We avoid large projects when a small improvement solves the real problem.
Do you speak other languages?
Yes. We assist in Spanish, English and Russian. This is especially helpful on the Costa Blanca, where many businesses and owners work in several languages.
Can you help if I already have another provider or technician?
Yes, as long as the scope is clear. We can support a specific part, review a configuration, document what is missing or coordinate an orderly transition without creating unnecessary conflict.
First step
If you are not sure where to start, send us a message.
Describe the problem, send a screenshot if you have one and tell us if it is urgent. We will tell you if it can be reviewed remotely, if a visit makes sense or if a small plan is needed.
Contact
Start with a WhatsApp message.
Tell us what is happening, where the business is, and whether it is urgent. With that we can guide you without long forms or unnecessary steps.