Recurring remote support
Resolution of incidents and adjustments within the agreed scope, with a technician who knows your environment.
Monthly maintenance
Recurring IT support, from 79 €/month.
For small businesses that want continuity, prevention and a technician who knows their environment without billing surprises.
What the plan includes
Concrete, not vague promises.
Before charging the first fee we define what is included, what is not included and how emergencies are handled.
Monthly preventive reviews
Scheduled review of devices, backups and basic security to detect problems before they grow.
Priority over one-off work
Monthly clients are attended before isolated interventions, according to availability.
A single point of contact
You do not have to repeat your case each time. We work with your technical history and know what decisions were made before.
How it works
Three steps, no unnecessary paperwork.
First conversation
Write to us on WhatsApp or call. We count what devices you have, what software you use and what worries you.
Optional initial review
75 € separately, only if you need it. We diagnose your real environment and tell you which plan makes sense.
Clear monthly plan
We define what is included, what is not included, how emergencies are handled and how extra work is quoted.
One-off or monthly?
When does a monthly fee make sense?
One-off support
You pay per incident. No prevention, no follow-up and no accumulated knowledge of your environment.
Monthly support
Priority, prevention, continuous follow-up and a predictable cost. Ideal if your business depends on technology.
If you only have an isolated incident, one-off support makes more sense. We do not push the monthly plan.
Monthly plans
Three options by size and dependency.
All plans are monthly, with no lock-in. We confirm the actual scope before starting.
Base plan
from 79 €/month
Freelancers and micro-businesses with 1-5 devices.
- Recurring remote support.
- Basic monthly review.
- Priority by email and WhatsApp.
- Clear scope before we start.
Business plan
from 149 €/month
Small offices with 5-15 devices.
- Remote support + 1 on-site visit/quarter.
- Periodic preventive reviews.
- Backup and basic security review.
- Preferential rate for extra work.
Management plan
To be agreed
Businesses that depend on IT daily.
- Customised scope by contract.
- Continuity plan and follow-up.
- Coordination with other providers.
- Reviews and visits as needed.
Prices excluding VAT. Scope is confirmed in writing before starting. For monthly plans we recommend SEPA Direct Debit, which may offer preferential terms depending on the agreed billing modality.
We can also agree card/Stripe, PayPal or bank transfer depending on the case. Bank transfer is especially suitable for businesses, freelancers, quotes and projects with invoice.
Hardware, licences and materials are separate, always with a prior quote.
Subscribe
Set up your monthly subscription.
Complete your billing details. We will redirect you to Stripe to set up the recurring monthly payment.
Prefer to talk first? Write to us on WhatsApp
SEPA Direct Debit is recommended for monthly maintenance and regular clients, normally by prior agreement or once scope has been confirmed. For one-off work we usually use card, PayPal or bank transfer.
Main conditions
Clear monthly plans, no lock-in.
These conditions summarise how we manage cancellation, fees, recurring payments, scope and extra work. The concrete scope is confirmed in writing before activating the service.
No minimum term
Plans are monthly and have no minimum term or cancellation penalty. Before activating the service we confirm the actual scope of the plan in writing.
Clear cancellation
You can request cancellation by email or WhatsApp at least 7 days before the next charge. Unless otherwise agreed in writing, cancellation takes effect at the end of the period already paid for.
Fees and refunds
Fees already paid are generally not refunded once the service period has started, except in cases of billing error, duplicate charge, impossibility of provision by Alfastar or specific written agreement.
Recurring payments
For monthly plans we recommend SEPA Direct Debit once the service is agreed. Card or other methods are also possible depending on the case. Bank transfer is especially suitable for businesses, quotes and projects.
Withdrawal for consumers
If you are a consumer, you may have a statutory right of withdrawal. If you ask for the service to start before that period ends, Alfastar may charge the proportional part of the service actually provided.
Scope, priority and extras
Priority applies over one-off work according to availability and agreed scope; it does not imply a guaranteed SLA unless agreed in writing. Hardware, licences, materials and out-of-scope work are quoted separately.
Payment methods
How you can pay
After confirming scope and price, we send you a payment link. You choose the method.
CardVisa, Mastercard, AMEX
PayPalPayPal account or guest
Bank transferBank IBAN
Direct debitAutomatic monthly charge
How to buy
- 1Pick a plan and message us or fill the form.
- 2We confirm scope and price in writing, no surprises.
- 3We send a payment link. Pay by card, PayPal, transfer or direct debit.
- 4We start. Monthly billing, no contract lock-in.
Start
Leave us your details and we will send you a quote.
Tell us which plan you are interested in. We review your environment and confirm scope and price in writing. If it fits, you receive the payment link.
Prefer WhatsApp? Write to us directly
Frequently asked questions
Common doubts before starting.
Am I tied to a contract term?
No. Maintenance is monthly, with no minimum term and no cancellation penalty. Cancellation must be requested by email or WhatsApp at least 7 days before the next charge; it normally takes effect at the end of the period already paid for.
What if I need something outside the scope?
We quote it separately before doing it. We do not charge extra work without notice.
Does it cover hardware and licences?
No. Materials, devices and licences are separate, always with a prior quote and your approval.
Can I start with a review first?
Yes. The initial review is 75 € separately. If you later decide to move to a monthly plan, that review counts.
Are visits included?
Base plan: remote support. Business plan: one on-site visit per quarter within the agreed area, by appointment and subject to availability. Unused visits are not cumulative unless agreed in writing. Management plan: visits according to the agreed contract.
Contact
Start with a WhatsApp message.
Tell us what is happening, where the business is, and whether it is urgent. With that we can guide you without long forms or unnecessary steps.