Guided Alfastar session
By WhatsApp or video call. We review your situation and guide you on the next steps.
Alfastar Consultation
30 minutes of IT guidance. 20 €
Have a doubt, a problem or a technical decision you are not sure how to approach? Book now; we usually contact you within 1-2 business days to agree when to talk.
Card (Stripe) or PayPal payment · Invoice included
What is included
A clear review to decide the next step.
Clear priorities
We tell you what is urgent, what can wait and what options you have. No upselling of anything you do not need.
Defined next step
If something requires intervention, configuration or a visit, we quote it separately before proceeding.
What is not included
So there are no surprises.
Full intervention
Long repairs, migrations, full configurations or exhaustive technical audits are not included.
On-site visit
No travel is included. If you need us to come to your business, we discuss that separately.
Materials or licences
Hardware, software or licences are not included. If anything is needed, we quote it separately.
The consultation does not replace a technical review or intervention: it is meant to understand your case and recommend the most sensible next step.
Need us to connect to your devices? See the Initial remote review (75 €).
Alfastar Consultation
Your details to book Alfastar Consultation — 20 €
We need these details to issue the invoice. It is required by law in Spain.
Prefer to write before paying? Message us on WhatsApp
- Fiscal details before paying: in Spain a valid invoice requires name, DNI/NIE or CIF and address. That is why we ask for them before payment — we do not store them longer than necessary.
- Not sure before paying? you can message us on WhatsApp before filling in the form. We clarify the scope and, if you prefer, point you to the most suitable option with no commitment.
Service conditions
Clear booking, no small print.
These conditions summarise how we manage scheduling, cancellations, refunds and the scope of one-off services.
Scheduling
After payment we contact you to agree a day and time. If Alfastar cannot carry out the service within a reasonable timeframe, you may choose to reschedule or request a refund of the amount paid.
Cancellation in advance
You may request a date change or a refund if you cancel at least 24 hours before the agreed time.
No-show or no response
If you do not attend or we cannot reach you, we offer a date change if you contact us within the following 7 calendar days. After that period, a refund is not guaranteed.
Service already provided
Once the session or review has taken place, the amount is non-refundable as the service has already been provided.
Right of withdrawal for consumers
If you are a consumer and ask for the service to take place before the legal withdrawal period ends, you understand that, once the service has been fully provided, you may lose the right of withdrawal for this already executed service.
Follow-up work
Any later repair, configuration, visit, licence, material or maintenance is confirmed and quoted separately before being carried out.
Frequently asked questions
Common doubts.
When does the service take place?
After payment, we contact you to agree a day and time. We usually reply within 1-2 business days, depending on availability.
Why do you need my DNI, NIE or CIF?
By law we must issue an invoice with your fiscal details. Without a DNI/NIE or CIF we cannot issue a correct invoice.
What if I need more than this review?
If your case requires remote intervention, a visit, configuration or monthly maintenance, we tell you and provide a clear quote before proceeding.
Can I pay with PayPal?
Yes. For these one-off services we accept online card payment (Stripe) or PayPal. SEPA Direct Debit is reserved for monthly plans and regular clients.
Does it include repair or recovery guarantee?
No. This is an initial limited-scope review/guidance service. Any repair, recovery, configuration or guarantee requires a separate intervention or plan.